Terms of Use

1. About these terms

These Terms of Use are an agreement between you and Virgin Gates, Cairo, Egypt ("we" or "us"), the provider of Tumble, a Zero2Five app. They cover the Tumble iPhone app, its online services (family sharing, AI features, Baby Passport links and notifications) and this website.

By downloading or using Tumble, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use Tumble.

Tumble is for parents, parents-to-be and carers. You must be old enough to enter into a contract where you live, or use Tumble with the permission of a parent or guardian.

2. Apple's standard licence

Tumble is licensed to you, not sold, under Apple's Licensed Application End User License Agreement (the "Standard EULA"). These terms add to the Standard EULA. If the two conflict about your licence to use the app, the Standard EULA applies.

• These terms are between you and us, not Apple. We, not Apple, are responsible for Tumble and its content.
• Apple has no obligation to provide maintenance or support for Tumble.
• If Tumble fails to meet an applicable warranty, you may tell Apple, and Apple may refund the purchase price, if any. To the extent the law allows, Apple has no other warranty obligation for Tumble.
• We, not Apple, are responsible for handling any claims about Tumble, including product liability, legal or regulatory compliance, consumer protection and intellectual property claims.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

3. Not medical advice

Tumble helps you record and see your child's day. Tips, milestones, growth charts and percentiles, Sleepy Window predictions, symptom guidance and AI answers are general information. They don't diagnose, treat or prevent any condition, and they are not a substitute for a doctor, nurse, midwife or pharmacist.

• Always talk to your doctor about your child's health and before making medical decisions.
• Never ignore professional advice, or delay getting it, because of something you saw in Tumble.
• For medicine doses, follow the label or ask your doctor or pharmacist.
• Children develop at their own pace. Milestones show what many children do by a certain age, not what your child must do.

4. AI features

Chirp, Growing today and Prepare for the visit use AI to write text from what you type and from your logs. They run only after you agree, and you can turn them off at any time.

• AI can be wrong, incomplete or out of date, and it can misunderstand a question. Check what it says, especially about health, and use your own judgement.
• Don't rely on AI in an emergency or for urgent decisions.
• When Chirp offers to save a log, check the details before you tap Save.
• Don't use the AI features to create harmful, abusive or illegal content, or to try to get around their safety rules.
• We may limit how often the AI features can be used, and we may change or stop them.

5. Your data and the people you share with

Your logs belong to you. You give us permission to store and process them only as needed to provide the features you use, as described in our Privacy Policy.

• With an account, your logs are backed up and come back when you sign in on another phone. If you use Tumble without signing in, they are only on your phone, and we can't recover them if you lose the phone or delete the app. Exporting a copy now and then is still a good idea (Family → Export data as CSV).
• Your account is for you. Keep access to your Apple ID or email address, since that is how you sign in, and tell us if you think someone else has used your account.
• You decide who joins your family and who receives a Baby Passport link. Anyone with a link can open it until it turns off.
• Only add information about a child you care for, with the permission of the child's parent or guardian if that isn't you.
• The family owner can remove members. We aren't responsible for what members of your family, or people you send a link to, do with what they see.

6. Tumble Plus subscriptions

• What's free. Logging and family sharing are free and will stay free. Tumble Plus is an optional subscription that adds the features described in the app when you subscribe.
• Price and payment. The plans, prices and lengths are shown in the app before you buy, in your local currency. Payment is charged to your Apple ID when you confirm the purchase.
• Automatic renewal. Your subscription renews automatically for the same length and at the same price unless you turn off auto-renew at least 24 hours before the end of the current period. Your Apple ID is charged for the renewal within the 24 hours before the current period ends.
• Free trial. If a free trial is offered, the app shows how long it lasts and the price you'll pay after it. Unless you cancel at least 24 hours before the trial ends, the paid subscription starts automatically. A free trial is usually available once per Apple ID, and any unused part of a trial ends if you buy a subscription.
• Manage or cancel. On your iPhone, go to Settings → your name → Subscriptions → Tumble. Cancelling stops the next renewal; you keep Tumble Plus until the end of the period you've paid for. Deleting the app or your data doesn't cancel a subscription.
• Refunds. Apple handles all payments and refunds, and we can't issue refunds ourselves. To ask for one, visit reportaproblem.apple.com or contact Apple Support. Apple's terms apply.
• Restore. On a new or another iPhone, sign in with the same Apple ID and tap "Restore purchases" on the Tumble Plus screen.
• Family. If you use family sharing, your Tumble Plus also unlocks Plus for the other members of your family while they are in it.
• Price changes. If the price changes, Apple tells you before it applies and, where required, asks you to agree first.
• Changes to features. We may improve or change what Tumble Plus includes. If a change significantly reduces it, we'll tell you in the app in advance.
• Promotions. Zero2Five may offer Tumble Plus through Apple offer codes, which you redeem in the App Store under Apple's terms.

7. Acceptable use

Please use Tumble fairly. Don't:

• use Tumble to break the law, or to harm, harass or invade the privacy of anyone;
• try to access another family's data, guess invite codes or links, or get around security measures or usage limits;
• overload, disrupt or attack our servers, or access them with bots or scripts instead of the app;
• copy, sell, rent or reverse engineer the app, except as the law allows;
• enter information about a child without the right to do so.

If someone misuses Tumble, we may limit or stop their access to the online features, for example by turning off a family or a link.

8. Our content

Tumble, Zero2Five, Chirp, and our logos, designs, text and illustrations belong to us or our licensors and are protected by law. Tumble's guidance draws on public health sources such as the CDC, the NHS, the American Academy of Pediatrics and the WHO, credited in the app; these organisations don't endorse Tumble. You may use the app for your own personal, non-commercial use.

9. Availability and changes

Logging works offline. The online features (family sharing, AI features, Baby Passport links and notifications) need an internet connection and may sometimes be unavailable. We may change, suspend or stop features. If we plan to stop an online service for good, we'll tell you in advance where we can, so you can keep a copy of your data.

10. Disclaimers

To the extent the law allows, Tumble is provided "as is" and "as available". We work hard to make it accurate and reliable, but we don't promise that it will be free of errors or interruptions, or that predictions, percentiles, tips or AI answers will be correct or suitable for your child.

Nothing in these terms removes rights you have under Egypt's Consumer Protection Law (Law No. 181 of 2018) or other laws that can't be excluded by agreement.

11. Limitation of liability

To the extent the law allows:

• we aren't liable for indirect or consequential loss, for loss of data that was stored only on your phone, or for decisions made based on information in Tumble, including AI answers;
• our total liability for any claim about Tumble is limited to the amount you paid for Tumble Plus in the 12 months before the event that led to the claim.

Nothing in these terms limits our liability for fraud, gross negligence, death or personal injury caused by our negligence, or anything else that can't be limited by law.

12. Ending your use

You can stop using Tumble at any time by deleting the app and, if you used the online features, deleting your data from our server (Family → "Delete my data from Tumble's servers"). Remember to cancel any subscription in your Apple settings.

We may suspend or end your access to the online features if you seriously or repeatedly break these terms. Sections that by their nature should continue after that (such as the disclaimers, limitation of liability and governing law) will continue to apply.

13. Governing law and disputes

These terms are governed by the laws of the Arab Republic of Egypt. If you have a problem, please contact us first at support@tumblebaby.app and we'll try to solve it quickly. If we can't, the competent courts of Cairo, Egypt, will have jurisdiction.

If you're a consumer living outside Egypt, you also keep the protection of the mandatory laws of your country and may be able to bring a claim in your local courts.

14. Changes to these terms

We may update these terms. We'll change the effective date at the top and, for important changes, tell you in the app before they apply. If you keep using Tumble after a change applies, the updated terms apply to you. Changes don't affect a subscription period you've already paid for.

15. Contact and language

Virgin Gates
Cairo, Egypt
Email: support@tumblebaby.app

These terms are available in English and Arabic with the same meaning. If the two versions ever differ, the Arabic version applies to users in Egypt and the English version applies elsewhere.