Help and support

Yes, from version 1.5. It is free and takes a few seconds: sign in with Apple, or with a code we send to your email address. There is no password. Your account keeps your logs backed up and brings them back on a new phone.

Open Family and choose English or العربية.

Open Family and tap the "Export … data (CSV)" button that shows your child's name, then choose where to save or send the file.

Yes. Install Tumble on the new phone and sign in to your account: your children and logs come back by themselves.

Open Family → Your account. "Sign out" keeps everything in your account for the next time you sign in. "Delete my account" removes the account and all its logs from our server and from that phone, and cannot be undone.

Open Family → "Invite someone", enter your name and send the code. On their phone, they install Tumble, open Family, tap "I have an invite code" and type it in. Each code works once, for 3 days.

The owner can invite and remove people. Caregivers can log and invite. People with view only access can see everything but can't change anything.

If you're the owner, open Family and tap "Remove" next to their name. Their phone keeps what it already has but gets nothing new.

Open Family → "Leave this family". You keep a copy of everything logged so far in your own account. The people who stay keep the family.

Yes. One of you opens Family → "Invite someone" and sends the code; the other opens Family → "I have an invite code". Both of your children and logs end up in one shared family.

Logging and family sharing are free and will stay free. Tumble Plus adds extra features, listed in the app before you subscribe. If someone in your family subscribes, Plus unlocks for the whole family.

Make sure you're signed in with the Apple ID you used to buy, open the Tumble Plus screen and tap "Restore purchases".

On your iPhone, go to Settings → your name → Subscriptions → Tumble → Cancel Subscription. Cancel at least 24 hours before the renewal date, or before a free trial ends, to avoid being charged. Deleting the app doesn't cancel the subscription.

Apple handles payments and refunds. Go to reportaproblem.apple.com, sign in, choose "Request a refund" and pick Tumble.

Open Family → Your account → "Delete my account". This removes your account and everything in it from our server, and the logs on that phone. You can also email us at support@tumblebaby.app. There is more in our Privacy Policy.

Chirp, Growing today and Prepare for the visit send your question (or the worries you type before a visit), your child's first name, age and gender, and a short summary of recent logs to Cloudflare Workers AI to write the answer. Nothing is stored after the answer or used to train AI. These features run only after you agree, and you can turn them off in Family at any time.

Anyone you send it to. The link isn't listed in search engines and turns off by itself after the period shown in the app. You can tap "Turn the link off" on the Baby Passport screen at any time. To share without a link, choose "As text".

No. There are no ads, we don’t sell data, and we don’t track you across other apps or websites.

Check that notifications are allowed in iPhone Settings → Notifications → Tumble, and that a Focus or Do Not Disturb isn't hiding them. Reminders work without the internet.

In the app, open Family: turn off "Tips and offers notifications", and under Your account turn off "Tips and offers by email". Every email also has an unsubscribe link.

No. Tumble isn't a medical device and doesn't diagnose. If you're worried, call your doctor. In an emergency in Egypt, call 123.